Questions & Answers
Everything you need to know about Elaine's originals, prints, commissions, and how to get in touch.
How do I purchase an original painting?
Original paintings are not sold through an online checkout. Simply click "Enquire to Purchase" on any listing and fill in the short form. Elaine will be in touch personally within 2–3 working days to confirm availability and arrange payment. A 50% deposit secures the painting, with the balance due before dispatch.
How do I commission a painting?
Head to the Commission page and fill in the brief form tell Elaine about your space, your colours, and who the painting is for. Elaine will respond personally within 2–3 working days to discuss your vision. Commissions start from £800 for small works and typically take 4–8 weeks from brief to delivery.
Where can I buy prints and merchandise?
All prints and merchandise are available through Elaine's Shopify store at emc-artz.myshopify.com and her Etsy shop at etsy.com/shop/ElaineMckenzieArtCo. Simply select your size at checkout. Prints are fulfilled by Creative Hub in the United Kingdom.
Do original paintings come with a certificate of authenticity?
Yes. Every original painting comes with a signed certificate of authenticity from Elaine. Commissioned works also include a certificate. Prints do not include a certificate as they are reproductions rather than original works.
What sizes are the prints available in?
Prints are available in four sizes: A4 (12×8"), A3 (17×12"), A2 (23×17"), and A1 (33×23"). All prints are unframed. Smaller prints ship flat and larger prints arrive rolled in a protective tube. Select your size at checkout on Shopify or Etsy.
How long does a commission take?
Most commissions take between 4 and 8 weeks from the initial brief to delivery, depending on size and complexity. Elaine will give you a more accurate timeline once she has reviewed your brief.
Can I see my commission in progress?
Absolutely. If you'd like progress updates along the way, just let Elaine know in your brief and she'll share images as the work develops.
Do you ship internationally?
Prints ship globally through Elaine's Shopify and Etsy stores postage is calculated at checkout. For original paintings and commissions, international shipping is arranged personally with Elaine at the time of purchase.
No question is too small. Elaine reads and replies to every message personally.